Food and Beverage Supervisor

Job Summary

We are seeking a motivated and detail-oriented Food and Beverage Supervisor to join our team at the Verdala Wellness Hotel-AX Privilege. The ideal candidate will have a passion for delivering exceptional dining experiences and possess strong leadership and communication skills. As a Food and Beverage Supervisor, you will work closely with the Restaurant Manager and report directly to them, overseeing daily restaurant operations and ensuring that all guests receive high-quality service, and meals. You will manage staff performance, assist with training, and ensure adherence to health and safety standards. In collaboration with the Restaurant Manager, you will ensure a positive and welcoming atmosphere for both guests and staff.

Responsibilities:

• Assist in managing daily restaurant operations to uphold high standards of service and create a welcoming atmosphere for guests.
• Support the implementation and adherence to established service protocols and procedures to ensure consistency and efficiency in the dining area.
• Conduct regular checks of the dining area to ensure cleanliness, organization, and a pleasant environment for guests.
• Help manage restaurant supplies and equipment, reporting any shortages or maintenance needs to the appropriate departments.
• Supervise and coordinate front-of-house staff, maintaining oversight of their performance and fostering a positive and harmonious work environment.
• Ensure compliance with health, safety, and sanitation regulations within the restaurant, including proper food handling practices.
• Respond to guest requests and concerns related to dining in a courteous and timely manner to enhance their overall experience.
• Monitor restaurant performance and guest feedback, assisting in the implementation of improvements and best practices to maintain high service quality and satisfaction

Requirements:

• Strong leadership skills with the ability to motivate and develop team members.
• Excellent communication and interpersonal skills to interact effectively with guests and staff.
• In-depth knowledge of food and beverage service standards and practices.
• Ability to handle guest inquiries and resolve issues efficiently.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Experience in a similar role within a 5-star hotel environment and/or a high-quality outlet.
• A minimum of 2 years' experience in the same position is required.
• Fluency in English; additional languages are considered an asset.