Maintenance Manager

Job Summary

We are seeking a dedicated Maintenance Manager to ensure the efficient operation, upkeep, and safety of all hotel facilities, equipment, and infrastructure. In this role, you will oversee preventive maintenance, repairs, and facility improvements to maintain high standards of functionality, guest satisfaction, and regulatory compliance. You will also lead and develop the maintenance team, driving operational efficiency and cost-effectiveness while supporting a safe and welcoming environment for both guests and staff.

Responsibilities:

• Ensure a safe and well-maintained hotel where all facilities function correctly and costs remain within budget.
• Implement and monitor preventive maintenance programmes and respond promptly to maintenance requests.
• Ensure compliance with company policies for procurement, storage, safety, and energy efficiency.
• Monitor utility consumption and recommend cost-saving initiatives.
• Ensure all technical documentation, certificates, and records are up to date and properly filed.
• Coordinate maintenance activities with other departments to ensure minimal disruption to operations.
• Maintain all equipment to maximise operational lifespan.
• Lead, train, motivate, and develop the maintenance team.
• Ensure compliance with health, safety, fire, and security procedures at all times.
• Maintain strong working relationships with management and Heads of Department.
• Demonstrate service excellence and support resolution of guest complaints where required.
• Ensure incidents and accidents are logged and escalated appropriately.
• Carry out any other reasonable duties assigned by management.

Requirements:

• Proven experience in maintenance management or supervisory role, preferably within a hotel or hospitality environment
• Recognised technical qualifications in maintenance, engineering, or building services
• Licence A and B (mandatory)
• Strong technical knowledge of building services, plant and equipment, and preventive maintenance systems
• Sound knowledge of health & safety legislation, fire safety, and statutory compliance
• Demonstrated leadership and people‑management skills
• Strong organisational and problem‑solving abilities
• Experience in budget management, cost control, and utility consumption analysis
• Good communication skills and ability to work collaboratively across departments
• Flexibility to respond to operational demands, including emergencies and on‑call duties
• Proficient in basic IT systems and maintenance reporting tools
• Customer‑focused, professional, and service‑oriented mindset
• Proactive, hands‑on, and solutions‑driven approach
• Commitment to continuous improvement and personal development