Front Office Agent (Night Shift)

Job Summary

Verdala Wellness - AX Privilege is seeking a detail‑oriented and guest‑focused Front Office Agent (Night Shift) to represent the hotel during overnight operations. This role ensures a warm welcome, a smooth and professional front‑desk experience, and consistent service standards throughout the night, creating a sense of comfort and trust for guests while maintaining the refined attention to detail expected in our environment.

Responsibilities:

• Deliver a warm, efficient welcome and maintain a professional front‑desk presence throughout the night.
• Manage room status, understand room types and rates, and coordinate updates with Housekeeping.
• Handle reservations including same‑day bookings, future reservations, and cancellations.
• Support guest enquiries, resolve issues promptly, and communicate services, amenities, and procedures clearly.
• Apply sales‑minded service by offering options, upselling, and promoting hotel services.
• Use FO systems and office equipment confidently, ensuring accurate data entry and record‑keeping.
• Handle mail and packages following proper procedures and logging requirements.
• Issue parking passes or validate tickets when applicable.
• Maintain safety awareness and follow all SOPs, emergency procedures, and night‑shift protocols.

Requirements:

• Currently residing in Malta.
• Minimum 2 years’ experience in a similar role, ideally within a 5‑star or Forbes‑rated environment.
• Fluency in English; additional languages are an asset.
• Strong communication skills, both written and verbal.
• Proficiency with reservation systems and front‑office equipment.
• Ability to handle guest enquiries and resolve issues efficiently.
• Friendly, professional attitude with a focus on guest satisfaction.
  
• High attention to detail, reliability, and organisational skills.